The French Kitchen

I used to go to this shop until I had a terrible experience. During lockdown I dropped in to pick up a birthday cake. When I arrived home I realised the lady had sold me two sets of candles which didn’t match. So I popped back in the exchange the the incorrect ones . I wasn’t thrilled having to go out a second time but it wasn’t a big deal. Instead of just doing a simple exchange, the shop assistant insisted on bringing in the manager. The manager accused me of doing it deliberately and then lying about it. Seriously - it was so rude and disrespectful - I still can’t work out what benefit she would think there was in me doing that. It wasn’t like I had anything to gain! I actually felt a bit traumatized when I returned to my car. It was unbelievable. There was thought whatsoever about customer service. I will never go into that shop again. They turned a simple mistake on the part of the shop assistant into a huge drama - over a set of birthday candles! There are other lovely shops in the area which treat customers well and sell exactly the same candles, and shops that sell equally good cakes without a bonus serve of abuse. It’s not hard to treat people well.

My mum just popped in to pick up supplies for me and was treated disgracefully by the older lady that seems to be the owner. I can see there have been numerous complaints from customers who have experienced her excuse for “customer service”. My mum had some questions about ingredients in a product they sell due to allergies and her response was to aggressively tell her that “we don’t try it, we don’t eat it, we don’t know! Read the box.” Accompanied by extreme rudeness thru the whole sales process because my mum didn’t have a tap and go card. Apparently treating people with contempt and admitting you don’t care about or have any knowledge of your products has resulted in a successful business for her. What a shame. I’ve had experience with Pretty Sweet Supplies and would suggest if you need any cake related products you go there instead.